I can't message my buyer – message won't send

[LiebeUndLeichtigkeit]

Hi everyone,

I need help with a technical issue: I can’t message one of my buyers. Every time I try to send a message through the order or through the inbox, I get an error and the message won’t go through – even short and neutral versions.

I’ve already waited a few hours and tried different devices and browsers, but it’s still not working. There’s currently a system alert on Etsy about technical issues, so maybe it’s connected?

The buyer placed a personalized order and I need to confirm the design before sending it to production – I really don’t want to proceed without making sure everything’s correct.

Has anyone else experienced this? Is there anything I can do besides waiting?

Thanks so much in advance!

[BagmakerSupply]

@LiebeUndLeichtigkeit: What error are you getting? Is there an error message? Different causes have different solutions.

[LiebeUndLeichtigkeit]

Hmm. Etwas ist schiefgelaufen. Versuche, die Seite zu aktualisieren. Wenn das Problem bestehen bleibt, kontaktiere unser Support-Team.

[LiebeUndLeichtigkeit]

@BagmakerSupply that's the error see above.

[BagmakerSupply]

@LiebeUndLeichtigkeit: That sounds like a back end error and nothing that you can do about. One thing that might help is to try a hard refresh (<CTRL><F5> or <CTRL><R>) of the page in case the issue is an invalid cache in your browser, but this is unlikely if you are experiencing it on different browsers.

[kawaiiAdornments]

I have the same issue, a buyer sent a help request, but I can't reply to them. It is bouncing back saying "Invalid etsy user" ? 

I would hate to think this will go against my 5 star rating due to me not replying to a customer on time

[BagmakerSupply]

@kawaiiAdornments: 'Invalid Etsy User' is a completely different situation. This usually means that the account has been closed, often by Etsy. Try to mark  (Report) the Message as SPAM if you are concerned about Star Seller.

[ChuckPetersonDesigns]

I posted in a separate post today - All of my messages from June 7th until today have disappeared. I was in conversations with two of them.

[ArtDollsbyJD]

Try to clear out cache and cookies.  Do a reboot of system including modem/wifi.  Make sure you have no extensions or other interfering. 

[HorizonCottage · Accepted solution]

Are you able to communicate via email? That's what we had to do the other day when the whole world was down.

[LiebeUndLeichtigkeit]

@HorizonCottage thank you, I looked and I can´t find a mail address. It is saying inactive mail address where it should be.

[LiebeUndLeichtigkeit]

I tried to click and the profile and it is saying: 

Herrje! Das Mitglied, das du suchst, gibt es leider nicht.