I can't get into my Shop Manager

[HintJewellery]

I'm on my desktop and am logged in, but when I try to get into my Shop Manager, I'm just getting a flashing grey circle thing. Anyone else having this problem?

[PurityGems]

yes me too, it really sucks 

[HintJewellery]

It's a flipping nuisance! Glad it's not just me though!

[weekendjewelry1]

No idea what the actual problem is, and I know this is cliche, but the first thing I'd try is shut down my computer, then restart. Couldn't hurt and might help... ?

[HintJewellery]

I'm going to try that. I'll let you know!

[HintJewellery]

Nope. Still playing up.

[JustMeToo]

It's happening here as well.  I wanted to mark my orders shipped!

[MyOrganisedHome]

Yes, and me.

The app seems to be working but can’t access my dashboard via mobile web at all.

[JoyfullyNordic]

I have the same problem. Not able to access my Shop Manager. I have tried both in Chrome and Edge. 

[CuteMaps]

Ditto. Sell on Etsy mobile app working but seller dashboard not loading on computer. Tried two different browsers, which is a quick way to check if its you or them!

[DrychArt]

Mine too glad to see I'm not the only one, I hope they solve this soon tho!

[JustMeToo · Accepted solution]

I went in through messages (a deleted etsy customer message email) and got to Shop Manager that way.

[DrychArt]

Just tried and it works for me too, thanks!

[CuteMaps]

good tip! thanks

[HintJewellery]

Great ~ that works!

[JoyfullyNordic]

Great workaround! Thank you

[HaylloSpice]

It's one year and two months after the original post, and I'm still experiencing the same problem with the shop manager...

I tried with the 'messages' and it works for me too! Many thanks!

[FrogsAndGarden]

Same here. 

[PurityGems]

how did you do that? 

[HintJewellery]

Go to messages via your account profile, and you'll be in your shop manager.

[JustMeToo]

@PurityGems   When a buyer sends you a message, it goes to your email, but also to your etsy site in messages.  Once I have replied, I delete it in my email.  I went to one of those, clicked on reply and it brought me to etsy messages.  Shop Manager is on the left.

[white2wanvintage]

@ JustMeToo beat me to it, this worked for me too.

[TaylorMadeJournals]

Same problem here. Clear cashe logged out and in, restarted laptop. Works on my phone but not the laptop 

[ModFabio · Accepted solution]

Hello!

Our technical team is aware of a potential issue that is affecting some users.

This is currently being investigated, so please stay tuned for any admin-led threads in the Technical Issues forum with further information.

[PurityGems]

I can't get into messages unless I'm on the app, and there is no reply button on the app you just start writing. I don't k know how you got into messages without the app with the manager being down. I guess I'm screwed