I am not getting a response from the support

[KsShop11]

I have been trying to contact support in any way for a month but I am not getting an answer (via email, chat). The chat is also blocked as if the discussion with an agent was still open. When I send the message, I do not receive a reply. Does anyone know how I can do that?

[thalassajewelry]

Hello, try this link: https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_sell_manage_listings-callback