GiftsandPeople
Inspiration Seeker

How much time does a customer have to change a review after refund?

Hello,

My customer and I agreed upon a refund after a bad review she gave me. I will refund her but I need to know how much time she has to change her review. 

I know there is a 48 hour window to re-review after cancellation - I know it by experience. 

I will resend her order and by the time it arrives, I am afraid it might be too late for her to change her review. 

 

Labels (2)
Translate to English There was a problem fetching the translation.
1 Like
3 Replies

Re: How much time does a customer have to change a review after refund?

They have 100 days from the original date of delivery to edit their review as long as you don't reply to it.  It appears that that buyer has a lot of time left as long as you don't cancel the transaction as you are aware.

Translate to English There was a problem fetching the translation.
1 Like
Reply
Loading...
SVGRox
Conversation Maker

Re: How much time does a customer have to change a review after refund?

Customers are usually unlikely to change a review no matter what you do to help, thats just human nature

Translate to English There was a problem fetching the translation.
1 Like
Reply
Loading...
UptownYvette
Conversation Maker

Re: How much time does a customer have to change a review after refund?

Some may not realize that they can change a review.  Years back, I myself assumed that I couldn't.  Each website has different rules.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.