How do I switch old/new add listings option?

I am trying to get into the "add listings" section to learn the steps by heart, but keep getting sent to an errors page that reads " Oh no, a stitch has gone awry, please try again later" I have attempted to get into "Add Listings" from multiple computers as well as a few different browsers... Still getting the error. I know there is supposed to be an option to switch from the older version to the newer updated version of "Add Listings"...I just can't seem to locate it on the listing's page...Can someone please explain to me how to switch listing versions, or what I'm doing wrong? Thank you in advance!

Ray MacDonald

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Re: How do I switch old/new add listings option?

You can only switch versions on the new listing page, which if you get an error message when clicking "add new listing" you won't get to.

Maybe related, but you have no payment methods showing in your shop, which suggests you may need to verify ID, or payment methods, which may be why it won't allow you to add listings.

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NanaLetha
Inspiration Maker

Re: How do I switch old/new add listings option?

@MacDonalCreations  You first need to enroll in Etsy Payments.

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Re: How do I switch old/new add listings option?

I am enrolled in etsy payments, and bank linked to etsy... or at least it's supposed to be. 

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NanaLetha
Inspiration Maker

Re: How do I switch old/new add listings option?

@MacDonalCreations  You have no payment methods in your shop. You need to double check payment methods.

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Re: How do I switch old/new add listings option?

Ok, I filled out the information again at payments, when I tried to save it, save button went grey, nothing happened. I tried a second time, saved only lower part of the form, 3rd try...seems to have saved... We'll see. Hopefully I have this right now. ( Obviously I'm no computer whiz... ) Thank you all for your help, very much appreciated! 

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Re: How do I switch old/new add listings option?

Still getting the error page. Maybe it'll a take a little time for the information I just filled out to go through...

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NanaLetha
Inspiration Maker

Re: How do I switch old/new add listings option?

@MacDonalCreations  You now have Etsy Payments in your shop!

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Re: How do I switch old/new add listings option?

Thank you, very much appreciated... 

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Re: How do I switch old/new add listings option?

First make sure your browser is up to date.  Your browser is Edge, Chrome, Safari or Firefox?  Some of the other browsers may have issues especially if they have security high level like Duckduckgo.  

In listings it should default to the new which is an open screen to fill in before you get to the photos section.

The blue banner at the top will allow you to switch to the old 

Uh, I just read your about page.  Just a heads up, if your creations use iconic figures like Star Wars or Superman, you will want to read Etsy's article on intellectuyal property.  The Ultimate Guide to Intellectual Property (etsy.com)

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Re: How do I switch old/new add listings option?

Not seeing a blue banner...

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Re: How do I switch old/new add listings option?

You mean my shop logo? Yeah, I thought about it when I created it, but didn't think it was a big issue, (I was just referencing "Superheroes" in general. I'll create a new one ASAP! You think that's why I haven't been able to get into add listings? Someone also commented the other day that they couldn't see anything at my "payment settings" section as well... I filled out the information again and it seems to have saved alright this time. Can you look and see if you see the proper information in there? Thank you for your comment, much appreciated!

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GrayDayMarket
Inspiration Seeker

Re: How do I switch old/new add listings option?

I am having the same exact problem, did you ever figure this out?

 

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Re: How do I switch old/new add listings option?

@GrayDayMarket 

 

You do have payment methods shown but you have no listings in your shop. Are you not able to add listings

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GrayDayMarket
Inspiration Seeker

Re: How do I switch old/new add listings option?

Correct. When I click add listing it goes straight to the oops page. I tried adding a listing from the app on my phone but that also gives me problems. I says I must choose a shipping method but then gives no option to choose anything. So i can't create a listing or a draft. I have gotten no response from etsy.

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DopaminePaper
Inspiration Seeker

Re: How do I switch old/new add listings option?

I’m having the same issue as well. 

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Re: How do I switch old/new add listings option?

@DopaminePaper 

 

What exactly is your problem--Are you unable to add new listings?

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DopaminePaper
Inspiration Seeker

Re: How do I switch old/new add listings option?

@ThePurplePuppy  That was fast thank you!!! So I switched to the old version ( had to because of the sales channels) Now I cant figure out how to switch it back to the new version.

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Re: How do I switch old/new add listings option?

@DopaminePaper 

I went and  did  a "Faux" "edit" to one of mine. And I SWEAR the other day there was a link at the top to switch back. Now it is gone. I see no way to switch to the "New" form either.

I wonder if Etsy has decided to scrap that project?

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Re: How do I switch old/new add listings option?

I noticed that the listings I created recently didn't have the 'old version' option.

However, if I use an old listing as a template, it looks like the old version. So I'm hoping I can use old listings from the expired or deactivated or draft folders to create listings.

 

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ArtOfDel
Inspiration Seeker

Re: How do I switch old/new add listings option?

To anyone who is facing this issue - especially those who are/were new sellers like me; I got no useful help from the Customer Service myself, so after trying different browsers and computers I finally tried the mobile Etsy Seller app, it allowed me to put a listing and save as a draft.

Now back on computer/browser I can progress after "Add a Listing" button, it doesn't drop to Etsyfied 404 page and also I now can see the blue bar on top about switching old/new versions. 

It seems for some to be able to see that blue bar or do any of that "Add a Listing" thing, one needs to have a listing in their shop already, draft or not. 

Hopefully this helps some of you.

 

 

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Re: How do I switch old/new add listings option?

The switch to old view has moved to the top of the form ... glad I found it. I really like the old form better. It's in white letters in a blue information box.

They've inserted information into the new form that looks like it's for new sellers ... like what can be sold on Etsy. This information is in blue boxes. But for sellers who have been listing for a long time, it just means more scrolling. 

And the new form requires more keystrokes. For example, when adding variations, in the new form you enter the variation into a field which populates the field below. You have to move down to the field below to add the variation. In the old form, you could enter the variation into a field and click enter. When adding lots of variations, the new form is very inefficient.

Also in the old form, the Tarriff number field has a drop down that shows the recent tarriff numbers used and you can select from that. My items use one of two tarriff numbers so it's very efficient to select which one. The new form has the tarriff number field with a place to search for Tarriff numbers (handy if you don't already know the correct tarriff number) but not the option to select the tarriff numbers already used by the shop.

So I think that Etsy has made the new form for new or newish sellers. That makes sense but it's at the expense of experienced sellers. I'd like to see a very compact form with options to see more information - for new sellers. Or conversely, a form with key information - like what can be sold on Etsy but an option to turn off the extra information for experienced sellers which would make the form more compact and less busy.

 

 

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CuriousCrone
Inspiration Seeker

Re: How do I switch old/new add listings option?

I'm on my fourth exchange with help via email and getting nowhere. My shop is new, I have no listings. I have set up my payment info. I try to click on the "add new listing" button and I get the "oops a stitch went awry" screen. I have cleared my cookies, changed browsers, cleared cache, changed computers. Support keeps replying with things I have already done, and now their advice is to add a new listing -- which is what I cannot do, which is why I am contacting support. If this is Etsy selling, I guess I'll find another option.

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Re: How do I switch old/new add listings option?

@CuriousCrone   This a completely different issue than the one being discussed in this thread.

You have no payment options showing in your shop, and that is probably why you aren't able to have listings yet.

Go to your Finances - Payment Settings and see if there are any instructions or errors showing.

 

Good luck! 

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Re: How do I switch old/new add listings option?

I also see your shop says "on Etsy since 2009" - it's possible you need to update your billing card - look at the Billing tab in your finance settings page.

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