How do I remove a "saved" message to buyer?

[ErwinKnives]

A few years back, I'd sent a message via the "message to buyer" field on an order, some reason it has saved this message, and everytime I go to submit an order as completed, enter the tracking number, it'll have that same message in that box which I then have to clear out as it's not applicable. How do I remove this and keep it from happening, it's annoying.

Thanks!

[PoochandTabby]

Are you talking about when you're sending out a shipping notification?

[ErwinKnives]

Yes, on the shipping notifications, mine always has this default message that applied in a single instance that I have to remove and I'm pretty tired of having to do so.

[ChillwolfArt]

@ErwinKnives  Hi, Go to your Shop Manager, Settings (Left Column) > Options > Info & Appearance.  Message to Buyers is at the bottom.  Don't forget to Save.  Hope this helps.

[ChillwolfArt]

To add; if you mean the Message you send after Marking Order Complete and entering Tracking No., I type a different one each time.  I'll say something like, "Tracking for Name/s". I've never created a snippet for this Message because the Names of items always vary.

[discgolf3dprints]

Have you found the solution. I have the same problem. Not able to modify saved notes when completing my orders

[StoicArtisanShop]

This is my problem as well. It's not the message in the standard Message to Buyer, it's an additional one that I put on one time and now it prints on everything.

[Taitaya]

If you figure this out, let me know! 

My message always defaults to the first message I used years back. It starts with "Hello, (customer name)..." so I am constantly worried I accidentally send it out! 

No matter how many times I try and save a new default, an empty default, delete it. It returns. Every. Single. Time.

[GlassyFields]

Mine too and sometimes I remember to type a new message but if I don't, that ancient message is used.

[TandemElementsShop]

i've only been able to change it from an open (unshipped) order.

here's where:

click Get Shipping Label little truck icon

in the top right corner is Note To Buyer

click the three vertical these things .__

now from here you can create a note, delete an old one, set one as default, etc.

I'm not sure if it can be actually deleted entirely though. 

[TamworrthSamanica]

Thank you so much!! I had 4 notes I no longer needed and now I deleted them.. You're a genius!!! 

[ModJose · Accepted solution]

Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

__

If you have any questions about how the Community Forums work, please read our Community Policies.