1) will they ever fix my notification problem?
seems they are as short staffed as everyone else in the world is, i wouldn’t count on a fix anytime soon.
2) why am I penalized for this etsy glitch????
many threads are created on this very question. etsy support tells folks they can do nothing to “fix” a mis-calculation for the star seller thing. the good news is, buyers aren’t even aware of the program, much less care. personally, i think the entire program was rolled out to distract sellers from the 30 % fee increase. just my .02$
it sounds like you are super frustrated with support (or lack thereof) and i don’t blame you one bit, i think we are all a bit fed up.
since it became difficult to find the links for help, i’ve collected links where sellers mentioned they found help options. in case you want to try the callback or chat option, here they are:
here is the link to the “how to contact support” from the seller’s handbook.
here is a link to initiate chat or email.
here is the link to request a callback.
or try this link or this link to email them.
if you do email them you *should* get an automated reply and once you do, you must reply to that email above the line of asterisks that their automated best guess solutions did not work. all you have to say is something like “i still need help” send the reply, and it should stay active.
