Hmm, something went wrong

Recently opened up my shop, a customer contacted me in regards to the fact they are unable to check out when buying my items, they tried to buy one shirt, I logged into my personal account and tried to also purchase- got the same error, my partner can purchase however? I have deleted the etsy app and re-installed, restarted and updated the app and I still get this error, I have contacted etsy twice and was just directed over to the Help Page, I'm hoping someone has answers!

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Re: Hmm, something went wrong

The "Customer" may have been a scammer trying to get you to get you to scan a QR code or direct you off of Etsy to steal your financials. It is very common for new shops on Etsy to be targeted by scammers.

https://community.etsy.com/t5/Announcements/Protect-Your-Account-With-These-Security-Tips/m-p/143158...

 

"I logged into my personal account and tried to also purchase"

"my partner can purchase however"

Doing this may get your shop permanently suspended.

FYI:

https://www.etsy.com/legal/policy/shilling/243317364583

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