Recently opened up my shop, a customer contacted me in regards to the fact they are unable to check out when buying my items, they tried to buy one shirt, I logged into my personal account and tried to also purchase- got the same error, my partner can purchase however? I have deleted the etsy app and re-installed, restarted and updated the app and I still get this error, I have contacted etsy twice and was just directed over to the Help Page, I'm hoping someone has answers!
The "Customer" may have been a scammer trying to get you to get you to scan a QR code or direct you off of Etsy to steal your financials. It is very common for new shops on Etsy to be targeted by scammers.
"I logged into my personal account and tried to also purchase"
"my partner can purchase however"
Doing this may get your shop permanently suspended.
FYI: