Help Muted

[Linocutorange]

How long does it take customer service to get back to you about being muted.

I was trying to get quotes for some 3d printing from various people and now I have been muted it's preventing me from purchasing services.

All it would take is someone to look at the messages I sent to see that it's not spam.

[NanaLetha]

Sending lots of messages in a short period of time makes it look like you are spamming sellers.

[GlassyFields]

You should be able to purchase services with a buyer account.

[BagmakerSupply]

@Linocutorange: There does not appear to be a published time for how long messaging is muted and based on posts in this forum it can vary.

Again based on other posts, Etsy does not seem to view support requests based on presumed user violations as a priority.

[ArtDollsbyJD]

You were contactin sellers by putting their name in the message area and not contacting them through their shops?  If so Etsy sees that as spamming.  I understand they have tightened up what it takes now.

The message system is for buyers to contact us.  To contact sellers as a buyer either go to the individual shop and contact through the contact button there or open a buyer's account.

Etsy is serious about the message system.  They won't delve into it without reason. Unfortunately breaking the rules is not enough reason.

You will have to contact Etsy to see when you ability will be restored.  It may take days.  It's up to Etsy.    

[AAANativeArts]

Usually it lasts about two weeks. Etsy will not remove it because it is a punishment for breaking the rules. They will just ignore you on this. You cannot contact a customer unless they have messaged you first, or you have a question about their order. This includes checking to see if they were happy with their order or asking for a review. They are not your customers, they belong to Etsy, so Etsy sees it as a spam email.

If you want to send messages to your customers for any other reason, you need to start  your own email list, and they have to sign up to recieve it. That is the law.

[Linocutorange]

I was trying to contact sellers to get a price for a custom order.

[Linocutorange]

Thanks for all the replies I have now been muted for over three weeks for breaking a rule I don’t know existed. How much longer do I have to wait until I can contact a shop and buy from them?