Potential buyer sent me 2 messages with links to items in my shop and the messages went to the spam folder. I moved them out of spam and tried to answer their question but a red bar comes up saying "could not send message, if this keeps happening, contact Etsy support." I tried from laptop and app on android phone.
Have your messages been disabled? If not I would simply start a new message thread and tell them you could not reply via the message they sent--and then answer whatever questions they had. IF that won't go it's possible your sending priviledge has been suspended for some reason.
@ThePurplePuppy I have 38,000 sales on my main shop and I still get messages from spammers occasionally. But not everyday like I usually do on my new shop.
Maybe the bots thought it was a scam but the links were to items in my own shop. Talked to Etsy help and sent them screen shots of the red box messages. They just said this person may not be on Etsy anymore...good thing I had my auto message still on from the weekend and that is showing that I did respond for Star Seller purposes!
It certainly looks like the message was from a "scammer", even though it looked legitimate'.
If the "scammer" sent multiple messages in a short space of time, Etsy would have been alerted and taken action to close the account sending these messages,
