I need some help and advice. I had a hat listed for $38.00 in my shop and I just got a notification saying I made my first sale and I looked and it said I was paid $0.38!!! What in the world do I do? I messaged the buyer and told them I was so sorry and I didn’t know what had happened and asked if I can give them a full refund. Was that the right thing to do? If they don’t reply to me can I still just issue a refund? Please give advice
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I would cancel and issue a refund immediately.
I'm sure they knew they weren't going to get a hat for 38 cents.
Refund and cancel. It was listed at 38 cents.
Scratch that, you listed it at 38c not $38.
I looked at your listing, and the price was .38. Sellers on ebay do it all the time, though I never understand why.
Refund and apologize ASAP. apparently, you did not know about your mistake. sorry..
Interesting story and the same happened in my store few days ago - item listed for 80 was sold for 8
If course , I refund and cancel but the question remains - why it happened
You actually made 0.18 (-0.20 for listing). Congratulations!
Just politely explain that you made an error in price by listing for 0.38 instead of 38.00. Cancel, relist, and let the buyer know s/he is welcome to repurchase. Why would anyone buy it for .38 and not think it's an error!?
Edit: you don't need buyer's permission to cancel, just an explanation why. (All fees get refunded when you cancel an order).
Don't sweat it. We all make mistakes when we start out. You can cancel an order for any reason - and I think this is a good reason, lol. When you CANCEL (don't just refund, do one step canceling on the computer), just state that there was a pricing glitch and you are unable to offer product and shipping for that price. I am sure the buyer will understand. Personally, I would never buy a product at that price, I would message the seller because it is obviously a mistake. (I think the person is kinda a jerk for trying!)
Don't forget to relist the item with the correct price.
Maybe you could send your buyer a 10% off voucher code by way of an apology? I dunno if it would help or if that would even be appropriate.
My first dress sold for $2.00 instead of $20.00. This was 9 or 10 years ago and I still remember it. I shipped it and learned to double check everything.
I was shopping once and saw a seller obviously made a mistake when pricing. I messaged her to let her know. This buyer absolutely knew a hat was not going for .38 cents! Just let them know you made a mistake.
Good luck.
Hello!
Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.
Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.
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