HELP! Package intercepted (not by me, the sender)

[#1]

Hello,

I sent out a package on December 2. It ended up being slightly delayed (Etsy shows it as in transit). The buyer messaged me and I told her about the delay and she was perfectly fine with it and super understanding as it's the holidays. However, I was looking at the status of her package and it says "Alert: Intercepted" by the sender. I AM the sender and did not request anything. In fact this was a perfectly normal order except for the slight delay and changing to a USPS verified address that was also verified with the buyer through messages. What did I do, and what should I do? I also have extra fees this month and was sent a "DUE BY DATE email ($19.08) when auto-billing is turned on - and I have never received an email like this before. What's more the intercept fees are $17 plus any additional shipping, and this is a very close number to the fees I was sent.

I checked with my partner and I am seriously wondering if my account has been hacked.

I also responded to a customer's message and clicked a google photos link before realizing the person no longer exists on Etsy and the link doesn't work either. Was this an unleashed virus or a bot? I got another one recently and don't want to do anything before I am sure.

So worried. Please help guys. (I also posted in the Shipping forum). Here is the screenshot I have: https://ibb.co/487Qt41

[audreytherese]

"They were messaging me for products as gifts for their family and were "showing me" the products they wanted which I found weird as they couldn't just send me the links of what they wanted."

This is a known scam. These appear to be images, but often the files end with .exe, which is execution command and it automatically runs a program on your computer to install a virus. It sounds like this is almost certainly what happened, though I have no idea if it's related to the intercepted notice or just a coincidence. You need to run a virus scan on your computer immediately.

[TheSealSlimeEmporium]

Will run a virus scan. I have changed my PW and will figure the package thing out in a bit, I will avoid from now on. Thank you

[EnergyPeace · Accepted solution]

Change your pw's. Never click on links like that in messages.

[TheSealSlimeEmporium]

Done. just changed it. know now and will delete these types of messages. I just need to solve the missing package and have reached out to USPS

[TheSealSlimeEmporium]

do you mean all my passwords? i have done a virus scan and nothing appeared!