HELP! Package intercepted (not by me, the sender)

[TheSealSlimeEmporium]

Hello,

I sent out a package on December 2. It ended up being slightly delayed (Etsy shows it as in transit). The buyer messaged me and I told her about the delay and she was perfectly fine with it and super understanding as it's the holidays. However, I was looking at the status of her package and it says "Alert: Intercepted" by the sender. I AM the sender and did not request anything. In fact this was a perfectly normal order except for the slight delay and changing to a USPS verified address that was also verified with the buyer through messages. What did I do, and what should I do? I also have extra fees this month and was sent a "DUE BY DATE email ($19.08) when auto-billing is turned on - and I have never received an email like this before. What's more the intercept fees are $17 plus any additional shipping, and this is a very close number to the fees I was sent.

I checked with my partner and I am seriously wondering if my account has been hacked.

I also responded to a customer's message and clicked a google photos link before realizing the person no longer exists on Etsy and the link doesn't work either. Was this an unleashed virus or a bot? I got another one recently and don't want to do anything before I am sure.

So worried. Please help guys. (I also posted in the Shipping forum). Here is the screenshot I have: https://ibb.co/487Qt41

[anythinggoeshere]

@TheSealSlimeEmporium @Contact your local post office and talk to them.

[TheSealSlimeEmporium]

I am currently working on that right now. I hope I haven't been hacked

[NanaLetha]

duplicate post: https://community.etsy.com/t5/All-About-Shipping/Help-Package-intercepted-not-by-me-buyer-has-not-re...

[CatsBeadKitsandMore]

Maybe the alert message is a scam. Have you gone to the usps site to see if the package is still on its way? Or call your local PO and ask them what this alert means.

[TheSealSlimeEmporium]

It is ON the USPS site. Apologies for not attaching this sooner: https://ibb.co/487Qt41.

[anythinggoeshere]

Talk to a person at your post office.

[TheSealSlimeEmporium]

@anythinggoeshere will do

[BagmakerSupply]

@TheSealSlimeEmporium: This is not an Etsy technical issue. If the package intercepted information is on the USPS web site you need them https://www.usps.com/help/contact-us.htm

[TheSealSlimeEmporium]

Just wondering if anyone had seen this before and didn't know the best forum to put it in. Working on the USPS stuff rn

[anythinggoeshere]

I have not seen this before.  It could be as simple as someone pushing the wrong button.

[TheSealSlimeEmporium]

@anythinggoeshere i hope that's simply what it is on USPS' part and just marked it wrong vs the delivered button. i have contacted them. will see. like nanaletha said i doubt a hacker or scammer would pay $17

[NanaLetha]

@TheSealSlimeEmporium  - I just looked it up - package intercept costs $17! I doubt a hacker would pay that. 

[TheSealSlimeEmporium]

i know especially when the package itself was really close to the same price (about $25). the point would be to get the product for free.

i have asked the buyer if she did so (usps sometimes allows that) and if she has even received it yet, but that would be weird as she verified the address i sent it to...

[TheSealSlimeEmporium]

I also have 2 step verification on my etsy account, which can only be accessed on my phone which requires my phone pw or thumbprint. Reading more into it my buyers account might have been hacked into

[TheSealSlimeEmporium]

UPDATE: She said that she HAS NOT RECEIVED HER PACKAGE YET. Wondering if it is the Package Redirection Scam that was sent to me by @GetLuckyVintage.

[ChillwolfArt]

@TheSealSlimeEmporium  We were typing at the same time. I'm not seeing GetLuckyVintage's post in this Thread. 

ETA: I clicked onto "Package Redirection Scam" link in your above post, but I quickly clicked out. It took me off of Etsy, to a page about Chargebacks and another pop up.

ETA No. 2:) I now see GetLuckyVintage's post in your other Thread.

[ChillwolfArt]

This is pretty odd; please come back and update us as to what the Post Off. says.
This part puzzles me too.
"I also responded to a customer's message and clicked a google photos link before realizing the person no longer exists on Etsy and the link doesn't work either. Was this an unleashed virus or a bot? I got another one recently and don't want to do anything before I am sure."

It sounds like the person no longer exists on Etsy, which is odd (to me), occurring immediately after an Order. Unless I'm misunderstanding *(please correct me if that's the case).

[TheSealSlimeEmporium]

I can't remember if it was before or after (I think after). It's puzzling and I just received another today, not clicking it bc I am now wary. They're not a customer of mine, just someone who messaged me (as people do all the time). They were messaging me for products as gifts for their family and were "showing me" the products they wanted which I found weird as they couldn't just send me the links of what they wanted. This person had horrible grammar and punctuation too, and my case with the unclicked link is very similar.

[ChillwolfArt]

@TheSealSlimeEmporium  Uh, Oh, that doesn't sound right.

[TheSealSlimeEmporium]

@ChillwolfArt it doesn't. this is why i am increasingly worried.. just reached out to usps. it was my mistake, and it was pretty late at night when i got home from my day job. this doesn't stop me from worrying over it though

[TheSealSlimeEmporium]

OH NO. I also didn't get any notifications of their messages in my inbox like I usually do when someone messages me. SUPER worried now, hope USPS gets back to me soon..

[ChillwolfArt]

@TheSealSlimeEmporium  That's strange. How did you see their Message? 
For instance, mine comes in Etsy Messages, then my email has a copy of that Etsy Message.

ETA: Ignore my above question.  I see the posts about you being scammed. Da-n, I'm sorry. 

[Duckwells · Accepted solution]

Please delete the links you just posted.  You were scammed and I would suggest that you change every password you have.  

[TheSealSlimeEmporium]

done. will put my shop on break so no one else can buy.