HELP! Deactivated listings...

[AnaBalahan]

I've got multiple listings which are blocked for now. Listings get deactivated after selling, after editing. Even after working with the new "Esty search visibility" feature I've got more deactivated listings. Obvious handmade items such as dresses and belts have been blocked as well as such simple stuff as color swatches for fabric.

All my attempts to contact support did not get any results. I'm not sure if there are bots or AI who sent answers, but it looks like my messages were not even read, because all I got is automated answers. Some support requests stay unanswered or automatically closed straight away after lodging.

I understand Etsy is making big changes to its marketplace and it's great, but I don't understand why support doesn't work properly. There are system errors which must be fixed, and no one can help or take care. All I got is the same messages and links: read rules, follow standards, etc.
I've read them, I didn't break the rules. My listings are deactivated by system error.

What can I do?

[VintageRescueSquad]

If you read the forums, this is happening to a lot of people. The usual explanation is that your photos have been stolen and are on other retail sites online.

Have you done reverse-image searches to see if that had happened to you? If so you have to file a DMCA takedown with each site, and submit a copy to etsy. It won't be instantaneous, but can work.

[AlleycatAttic]

Good Luck Etsy has robo bots I have been told and they deactivated a few of mine for NO REASON then when I request a review and a reason I get NOTHING  so wish I had a good answer this is a big big big issue with Etsy and they do NOTHING to help us

[FabioMcMustache · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your listings. We've forwarded your concerns to a specialist team, and your case is being worked on as we speak - Moving forward, they will handle it directly with you, so please stay tuned to your email as they may reach out through there. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.