Government-issued personal DL

[WallArtByTommy]

Hello,

I signed up for an Etsy shop a few days ago and posted my listing link on multiple social media platforms, friends, and family groups. A few hours ago, I got my first sale, and after that, my shop went on vacation mode, requesting identity verification. I initially submitted my driver's license (DL) front and back side in PDF format, but I received a notification to submit a valid government-issued DL.

Now, can I submit my passport, or should I resubmit my DL?

Please suggest.

Thank you.

[UNIQEBYGURKANDESIGN]

I've heard of this before but haven't found anyone who can figure it out. If you solve it, please share it with us.

[WallArtByTommy]

I was incredibly excited about my first sale. I immediately began working on delivering my first order, but then my shop went into vacation mode. However, I made a promise to my first buyer that I would dispatch their order within 18 hours.

I opened a ticket with Etsy customer support, and they informed me that currently, their system is not available for identity verification. I sent them my driver's license and ID, but now no one is replying.

[LynnsLittleShop]

You could open an account with Pirate Ship and link it to your Etsy shop. Then make a label for the order.  Even if you are in vacation mode you should be able to see the order for the address if it doesn't come up on Pirate Ship.  

[steelhipdesign]

Submit your passport instead.  Etsy has two rounds of seller ID security and verification: once during the sign up process and a second crossmatch triggered by the seller's first sale.  The name on all your credentials - bank account, Tax ID, passport, credit/debit card - must all match.  Either the metrics on your DL didn't match for some reason or there was a glitch in the system.  Either way, just try with your passport.