@ArtPolissyaBELTS: "Tracking information doesn't renew. Always pre-transit." A order still in "pre transit" usually means that the tracking information AS ENTERED cannot be validated. Has the package been scanned? Sometimes a tracking number cannot be validated until after the first scan is publicly available. If the shipping company is supported by Etsy make sure that the shipped date, tracking number and shipping company show correctly on the actual order. Etsy relies on a third party vendor for tracking (and tracking number validation) and uses the data on the order.
"Also I wrote a lot but no information about messages" Keep in mind that the Star Seller metric is NOT all new messages but only the first message of all new incoming threads.
