Got a scam message and didn’t reply, now star seller status is gone

[FortuneMoon]

is there any way to fix this? I got a message trying to get me to pay for promotion on a Youtube channel. I didn’t reply. I only received two messages this month so this brought me down to 50%. It’s unfair and is there anything that can be done?

[nineteen27]

slap the scam into spam.

[audreytherese]

Yep, scam = spam and needs to be marked as such. Etsy doesn't know what it was about so it's up to you to properly dispose of it. 

[BagmakerSupply · Accepted solution]

@FortuneMoon: Probably almost everyone on this forum can sympathize with you but a quick search would show you innumerable threads about your exact issue. As it says right on your Star Seller page, you need to reply to the FIRST message of a NEW INCOMING THREAD. It does not matter who sent it, the subject matter, if it is a duplicate or blank or anything else. If it is SPAM then it should be marked as such. Those have always been the rules.

If the unanswered message is not a Help Request, at least for the time being, it appears that marking an unanswered message as SPAM (even after the 24 hour deadline has passed) will cause your reply percentage to change in a day or two if the original message was within the current star seller period. Note that subsequent messages from that account may go directly to the SPAM folder.

[hopeandjoystudios]

Mark it spam now and it should come off your total in a couple days

[mommawhazelsquilts]

Nothing unfair about not following the rules.