Gift message at check out

[AlexandraFernandezA]

Hi,

I received a complaint from a customer saying that she couldn’t include a gift message at checkout. Has anyone else dealt with this issue recently?

[NanaLetha]

No, because I don't have that enabled.

[JJewellerySuppliesUK · Accepted solution]

If you don't have gift message enabled then they can't leave one.  

To enable Gift Message go to Shop Manager - Settings - Options - Offer Gift Note - scroll to bottom of page - SAVE.

[ArtDollsbyJD]

If you have gift message enabled, I believe that appears on the next phase of the order after they purchase.  I think they have to click on an ellipse or maybe plus sign to open up the ability to leave a message.  I don't have it enabled so I am going by what others have mentioned.  

[LynnsLittleShop]

I haven't dealt with it for a customer but I just ordered a gift and had to look all over for the place to click to leave a message, I seem to think it was three dots, not easily seen.