NutsBoltsPaper
Inspiration Seeker

Gift Receipts not showing "from" line

Has anyone noticed on the NEW (revised in the new year after they already put out 2 versions at the end of 2023) gift receipt, the "from" line doesn't print? I attempted to order something as a gift so I can see how it works, and the buyer is able to enter a gift message, as well as who the gift is from. However, on the gift receipt, only the message prints and not the "from" line. I only realized because recipients keep reaching out to me to ask who sent them the gift because it doesn't say.

I tried to reach out to Etsy support, but my only option was chat and they weren't helpful. Etsy - It would be super helpful if you would fix this... I sell a lot of gifts and this is a bit time consuming! Thinking it's maybe a bug no one noticed?

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Re: Gift Receipts not showing "from" line

@NutsBoltsPaper: "Thinking it's maybe a bug no one noticed?" There have been a number of recent threads in this forum about this including https://community.etsy.com/t5/Technical-Issues/Gift-message-only-printing-first-line/m-p/145036731#M...

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NutsBoltsPaper
Inspiration Seeker

Re: Gift Receipts not showing "from" line

Ah thank you! I was looking for other threads on this and couldn't find them... Appreciate you sending it!

 

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