Getting first order through email

[LifestyleHandicrafts]

Please help me with this doubt, i just got my first order but it looks weird, the buyer contacted me through email and said it was a gift for someone and wanted my mail address. After that i received one mail to accept the payment by clicking on link and then adding my card to accept the payment, however i have already connected my paypal account for payment. Is it genuine or the person is trying to fraud me?

[CryzalisDesigns · Accepted solution]

It is a scam! there are loads of reports in this forum about it.

Orders will appear in your dashboard only!

@FabioMcMustache another one

Run a deep scan on your computer and set up 2FA in your account if you have not already done so, do not click on links or provide details in messenger or email

[CryzalisDesigns]

You may want to take a look at this thread, there are so many different scams going around targeting new shops on a daily basis

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

[mommawhazelsquilts]

@LifestyleHandicrafts   You have no sales in your shop.  When you get a sale you don't have to do anything.  It will show up on your dashboard.  Hope you haven't given out any information or clicked on any of the links.

Mark as spam.

[vintageNCtreasures]

New sellers should read up on important info on getting paid, about scams, what can or cannot be sold here, fees, etc BEFORE ever opening a shop.

You have 0 sales. If you had a sale it would show up on your order page.

The 1st thing to do is look ON your shop manager page under orders. If there is NO order for this person, then it's a scam.
Shoppers do not need your email for you to get paid. 
NEVER reply to these messages and mark as spam.

https://help.etsy.com/hc/en-us/articles/115014503608-How-to-Get-Paid-on-Etsy
Etsy Payments is the main way to get paid on Etsy. With Etsy Payments, buyers can use most payment methods to purchase from your shop.
You get direct deposits to your bank account.

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

The following characteristics or any combination of them may indicate the message is a scam:

Asking for additional items to be added to their order. For example, asking sellers to purchase and include a highly priced gift card with their order and promising to pay them back later.

Claiming they want to purchase items listed in a link which is actually malware or a link to a phishing site.

Offering to send you more money than you are asking for your item? This is known as an overpayment scam.

Insisting you reply via a personal email address, off of Etsy? A buyer who immediately insists on communicating off of our site may be questionable.

Seeming to not have read or looked at your listing, based on their vague questions.

Refusing to go through Etsy Checkout, thereby disqualifying the transaction from any Etsy protection.

Having a particular interest in an item of relatively high value. Scammers tend to focus on mid and high-value listings.

[mommawhazelsquilts]

@bradgoodell 

It's a good thing you are doing but you might want to check out the shops before you pass out this valuable information.

[bradgoodell]

Online scams are running rampant right now.  I’ve put clues to the latest scam on top.  This list also contains clues to other common online scams.  Hopefully it will help you and other sellers.  Once you hit more than 2 red flags, shut down the conversation.  

1. New seller
2. High dollar item or large sale amount
3. Odd or awkward-sounding language
4. They want to take the conversation off Etsy (they ask for your email)
5. Someone messages you and claims you may have been a victim of fraud, and requests your email address to "resolve the issue"
6. You get a (FAKE) message from Etsy Support telling you that they are having technical issues and asking if you've received notification of an order in the last few minutes.  
7. You get a (FAKE) Live Chat message.  
8. You get a phone call from someone claiming to be Etsy.  Etsy doesn’t cold-call sellers.
9. “Etsy Support” claims they want to contact you by text/SMS.  Etsy doesn’t text, they use Etsy messages and/or email.
10. Anyone claiming to be from Etsy who asks for your phone number or login information is a scam. 
11. You get an email requesting you "complete" the order as its currently on hold and asks you for your debit card information.
12. You get an email from (FAKE) Etsy saying Etsy is changing payment methods and will send money directly to your credit or debit card. Etsy has not changed their payment method.
13. You go back to their account, and it's gone
14. The original message has disappeared off Etsy, or has moved itself to your Spam folder.
15. They send you a link of some sort.  DO NOT CLICK ON THE LINK
16. They claim they cannot check-out and need your email to complete the order.
17. They claim your Etsy checkout isn't working, and they send you a link to "fix it” 
18. You get an email from (FAKE) Etsy saying you need to do X to get your account verified.  
19. You get a (FAKE) email from Etsy claim you need to buy a high dollar pre-paid Visa or American Express card to get your Etsy account working
20.  They send you a link to a (FAKE) Etsy page that looks genuine and asks for your login and/or credit card details.
21. You find a (FAKE) Etsy phone number off the net and talk to a sympathetic customer service rep that wants you to download an app so they can access your account to fix something.  Etsy does not have a published phone number you can call.  It's a scam, the number is not Etsy's.
22. They want to take the sale off Etsy
23. They ask if something is "still available" when it's obviously for sale in your shop
24. They ask about the condition of an obviously new item
25. They ask if you are honest
26. There is some urgency, such as a birthday or anniversary
27. They claim they are in the Navy, an oceanographer, on a cruise ship, on a research vessel in Antartica
28. They ask you to buy a high dollar gift card and include it in the order
29. They will pay you extra for the inconvenience
30. They claim to have their own shipping company or pick-up agent
31. They claim an uncle is paying
32. They want to pay by money order or Cashier's check
33. They send you payment for far more than the order total
34. They want you to send the overage through Western Union, Venmo, etc.
35. They send you a (fake) PayPal email that says PayPal will release the payment after you send them the overage.

[vgwalldecals]

Gee Whizz one of "your paintings" is also being sold on 30+ etsy shops, 6+ Amazon stores, ebay, aliexpress, wayfare and a dozen more platforms I never heard of. WOW, you are amazing.......reselling is not supposed to be allowed on etsy.

[LifestyleHandicrafts]

If somebody is copying my work, I can do nothing and secondly I am bringing in more other products day by day

[mommawhazelsquilts]

@vgwalldecals 

Did you really believe that anyone was going to buy the "if somebody is copying my work" story?  If so, I have some oceanfront property in WV that I am anxious to sell.  Priced really cheap.

I suspect the new items fall in the same category as the others....

[GarnFaktur]

No shop policies at all ?!?!

[VooVooDesign]

Many Etsy shops have copied your sculpture of the intensely unhappy-looking woman glaring at a baby far too young to run away. I think you will need to file notices of copyright infringement on all of those shops. 

And all legitimate orders show up on your dashboard. All communication with customers should take place on Etsy's messaging system only.

[vgwalldecals]

@LifestyleHandicrafts My original reply was sarcasm. If you are not sure what sarcasm is I would highly suggest you google it. Many of your items (probably all of your items) that you are trying to sell on Etsy are not permitted. Unless you personally make them yourself or have a business partner that is listed with your account that makes them......you are reselling. At best you are purchasing these items and selling them or attempting to sell them as your creations, at worst all you are doing or attempting to do is drop shipping the items after their sale. The hutzpah of actually coming to a sellers forum for help with a possible scam just shows ignorance of Etsy policy. Read Etsy's sellers handbook and find out what can and cannot be sold on Etsy along with the correct way to do business here before you come to a sellers forum and ask for help.