Getting Emails but no mesages on my esty message

[PuzzleSteps]

hello i am getting emails from etsy but messages not appearing at all in my etsy dashboard

[TheVintagePineapple]

What you're getting are scam messages.  Etsy removed the messages and the accounts of the scammers who are sending them before you were able to see them in your Etsy folder.

[vintageNCtreasures]

Important info on the help pages about SCAMS.

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://www.etsy.com/seller-handbook/article/1087958808206

[ModAngie · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Mark as Spam.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.