Forced vacation mode during busy holiday season, no response on help request

[VintageByLocation]

My shop has been forced into vacation mode and the reason etsy has given me is so they can review my tax payer info. They state that this could take up to 48 hours but it has been 5 days now. This is not fair to the seller at all. I have created multiple help request tickets and have not had a single response. I am extremely unsatisfied with this outcome. Etsy, please respond!  

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.