Forced into Vacation Mode and I don't know why

[RaccoonLakeShop]

Etsy put me in vacation mode months ago because they said I wasn't verified which I am. I've tried contacting them and nobody helps me. I get the same message on repeat with no explanation. Does anyone know how I can talk to an actual person to get my shop up and running again? I wasn't even notified that they were putting it in vacation mode. I just noticed one day I wasn't getting any orders and that's why. 

I am a verified seller. I don't have a balance due, and everything is up to date. I've gone through my account several times and I don't see any issues.

[NanaLetha]

You have been on vacation mode since last September! Did you verify your bank account with Plaid?

[DudleyandSprout]

Only reply to the same message stating that you still need help.  Don't create new emails, Etsy will close them, and you will go back to the bottom of the list.

Looks like you might have some trademark violations in your shop, which could be one reason.

[BrooklynStVintage]

This may or may not have anything to do with it but you have/had some IP infringement items in your shop. These could have been reported by the property owner of the trademark or copyright (should have received email regarding that) or Etsy bots could have flagged them as being counterfeits. 

https://www.etsy.com/seller-handbook/article/1075628311049

[SaltnPepperDesign]

Same here. I was notified to verify my ID on March 1st, so I updated it the following day. My shop is still in vacation mode, and I’m desperately trying to get in touch with an actual person. I’ve been a verified seller for nearly 10 years now. If anyone knows how to resolve this, please help.

[ModAngie · Accepted solution]

Hello @RaccoonLakeShop and @SaltnPepperDesign! We're sorry to hear you're experiencing issues with your accounts. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.