Forced Vacation Mode - More than 4 months now

[HnHEcommerce]

I know many sellers have faced this issue, where their shop has been put on the Vacation mode until further notice. More than 4 months back, this happened with my shop too, and to this day I see the banner saying that my shop has been put on vacation mode. I completed all the verification process, uploaded the required docs, and the verification page says that the uploaded docs were verified.

But the banner stays. Because of that, I am not able to renew my listing. Four of my five listings have expired, and the last one will expire soon. Since then, I have had no orders and zero sales because of the forced vacation mode. I have tried so many times to contact support, but I have not received a response. I hope they will see this message and solve my problem for good.

Support team, please help!!!

Regards

HnH Ecommerce

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.