Forced Vacation Mode Issue

[JGouveia]

My shop has been in a forced vacation mode for a week now. Support is no longer responding in the open ticket but all documents needed have been verified. I have no idea what to do now. I really feel completely ignored and disrespected. I've been a seller since 2008 and am so frustrated with the lack of support from Etsy.

How can I get this solved?? I have customers waiting for my shop to reopen. I often work with Interior Designers for their projects. This is really making me look unprofessional.

[TutuSister]

I have been unable to get my store back up since the 27th. I feel the same. I am sorry this is happening to you also.

[ArtDollsbyJD]

It is taking longer than they say.  If you have an email, respond back that you still need help.  

It does not matter that you have been here since 2008.  Etsy is required by the Inform Act to verify all information from any seller in the US that meets the requirements.  

[TutuSister]

It does matter... to her.  The lack of communication to their loyal customers is disgraceful. 

[CheekyVintageCloset]

Information was verified!!!!!

[CheekyVintageCloset]

This is our income.  

Definitely at end of ropes.

[ModJose · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.