About a month and a half ago, just as sales were starting to pick up on my Etsy store, I logged in one day to find my account had been suspended.
I quickly submitted an appeal, confident that my listings and shopfront adhered to Etsy’s Terms & Conditions. However, while my account was suspended and my appeal was being reviewed, customers were prompted to open cases against my store. This led to 8 open cases and full refunds being issued to customers for orders I had already fulfilled and were in transit.
After reviewing my appeal, Etsy reinstated my store and acknowledged that it had been "suspended in error." However, the cases opened during the suspension still reflect on my account, severely impacting my store’s visibility and rankings. As a result, my listings barely appear in search results.
To make matters worse, earlier today I received another automated message from Etsy stating that my store will be permanently suspended on October 1st for supposedly "not meeting customer service standards." This feels incredibly unfair since the cases that are being held against me were a direct result of the false suspension, and I had no control over customers being prompted to open them. This situation in no way reflects how I manage my store or the high standards I uphold.
Etsy support has not been helpful at all, and although I’m trying to get this resolved, I’m not hopeful. It feels like I’m racing against the clock to save my store from being banned over circumstances entirely out of my control.
