[RESOLVING] Some USPS tracking orders showing as 'pre-transit'

[ampersay]

Hey all! 

There's a team looking into what's causing some USPS labels to stay in 'pre-transit' even when there's activity visible on the USPS tracking site. Once I've got more details from our Shipping team, I'll update this thread. 

Thanks! 

[ampersay]

Hey all! 

My apologies for the delay in updating this thread. Our engineers pushed a fix recently to prevent new orders with valid USPS tracking from getting stuck in 'pre-transit' when there's tracking activity accessible.  We're still working on updating orders currently stuck showing as 'pre-transit' so they won't have any negative impact on things like Shipping Score. Once we've got a clearer timeline for when that fix will be live I'll update this thread. 

Thanks! 

[ampersay · Accepted solution]

On March 21, our engineers updated all USPS shipping labels that were purchased since the start of this issue. All labels that were stuck in the ‘Pre-Transit’ state due to this issue should now be displaying the proper tracking information. Additionally, you’ll see these updates reflected in your Star Seller Shipping Score as of this morning. 

Our teams are continuing to monitor this situation and have implemented workflows to help make sure that we’re getting the most current tracking information from USPS for orders.