Explore video upload issues

[#1]

Hello, I've been trying to upload my video for explore for an hour and it keeps telling me "oops, there was a problem, try again." Is there an issue with Explore uploading? 

[TinyToesDesign]

wow. clearly an issue on their end. 

[ModernSwitch]

I too am having a problem I get errors trying to upload. 

[TinyToesDesign]

totally frustrating

[SweetThorn]

I've reported the issue via the Feedback section in the Seller app. If anyone else wants to report the bug through the app it may get Etsy's attention.

[Distantgalaxytiedye]

I’ve also reported the issue to Etsy through the Feedback a couple days ago.

[EvNo]

I reported it yesterday as well.

[Distantgalaxytiedye]

In explore there is a feedback link. Everybody with this problem needs to go there and complain.

[JoyMerrymanStore]

Well, there is a new challenge and I still can’t post. Someone must still be able to. 

[TinyToesDesign]

Yep. It now has no Explore option on the App. I wrote to them...maybe submit feedback, too?

[ampersay · Accepted solution]

Thank you so much for flagging these issues you’ve been having with the Explore video upload process. If you’ve been having issues posting Explore videos lately, we recommend doing the following:

If you have a draft post using hashtag #ValentinesDay we recommend removing the capitalization and changing the hashtag to #valentinesday
If you have a draft post using hashtag #internationalwomensday we recommend shortening and changing the hashtag to #womensday

[ImagesAndConcepts]

Now the Explore section isn't showing in the App.

[JoyMerrymanStore]

That worked! Thanks for the workaround.

[Distantgalaxytiedye]

Well that did not work.

[SweetThorn]

I've posted a couple of videos successfully now - they weren't Valentine's or International Women's Day topics and there weren't any problems uploading. Definitely worth continuing to report if there are still issues.

[ImagesAndConcepts]

Finally. It's working again.

[AmHassArt]

Is anyone still having this problem? Haven’t been able to upload and keep getting oops message - I haven’t used valentines or international women’s day in tags…

[LancasterCountyCraft]

Same issue. Hello Etsy employees! Please see all of these people with the same issue, why is it so difficult to upload videos on your site? Back and forth with technical support and they don't answer any of my questions. 

[BeeCeramica]

Hi 

I am having constant problems downloading videos to my shop. It says that I need to change the format even thought the format is correct.
Can anybody help?