Hello,
this is spam?
[This content has been removed by Moderation. We ask that you please review Section 1, Item 1 of our Community Policies before posting in the Forums.]PS: The message in question did not come from Etsy, and we have already actioned the account attempting to impersonate admin.
thank you
SCAM. Do not reply.
But mark as spam.
https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899
https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882
https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...
https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages
OMG! The first telling statement, send us your email. Etsy already has your email for gosh sake. SPAM! SCAM!
@TheStoreOfFairyTales: This forum is full of variations of the message you received. There is NOT an order - real orders will show up on your Orders & Shipping page and your Payments page.
It is a SCAM - you might want to read the excellent post by @bradgoodell in https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema... and https://community.etsy.com/t5/Technical-Issues/Why-do-they-ask-me-for-my-e-mail-in-order-to-make-a-p...
There is also official information from Etsy at https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages?segm...
Real messages from Etsy are now going into their own section on your Messages page https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899 but apparently this us only true when using a browser.
If you have not already done so, you may want to read https://help.etsy.com/hc/en-us/articles/115015710308-What-to-Do-After-You-Sell-an-Item?segment=selli... for an overview how orders work for sellers.
Be sure to mark the message as SPAM so that it does not affect your stats.
