I am trying to log into my shop and Etsy says it will send me a security code, but I am not receiving it. I cannot contact Etsy support because I can not get into my shop. I have tried all day and it isn;t working. Anyone else having this problem.
When you first sign up for 2FA, Etsy gives you a list of backup codes. You should be able to list one of the backup codes to get into your shop. Then you can double check your 2FA settings and/or turn it off. Some sellers have reported not receiving codes before. Maybe you would need to change the method you get the codes, assuming this isn't just a temporary issue?
I can get into my shop via my phone but not my laptop, makes no sense.
No backup codes were available when I signed up a year ago, so I cancelled 2FA immediately.
I signed up for 2FA well over a year ago & the first thing after turning it on, Etsy gave a list of backup codes to copy. That would've caused me to turn it off too if I didn't get backup codes. I'm not sure why you wouldn't have been given codes too??
I did not get back up codes for this particular shop, I can not get into two of my shops. I need to contact Etsy but they will not allow me to without a code from them that I cannot receive. I have four shops, what the heck?
@RodScottHardware:"I can get into my shop via my phone but not my laptop, makes no sense." Each device is evaluated separately as to when two factor authorization will be required.
"I have four shops ..." Are you familiar with Etsy's requirement that "you must list all the shops you run in the Public Profile section of each account."? See https://help.etsy.com/hc/en-us/articles/360017604474-How-to-Open-a-Second-Shop-on-Etsy?segment=selli... Etsy seems to be cracking down on technical violations.
I can get into my shop with my phone but no my laptop.
This is me too- WTHeck?
etsy- please FIX and quit worrying about my shipping prices!!
I just tried to reach Etsy support through email, they wanted me to confirm and relay the problem but when I went to push the SEND button, I couldn't send, it is frozen. Come on, what is going on. I need to get into my shops.
Are you still able to get into your shop with your phone? If so, are you able to turn off 2FA using the phone?