I am trying to log into my shop and Etsy says it will send me a security code, but I am not receiving it. I cannot contact Etsy support because I can not get into my shop. I have tried all day and it isn;t working. Anyone else having this problem.
When you first sign up for 2FA, Etsy gives you a list of backup codes. You should be able to list one of the backup codes to get into your shop. Then you can double check your 2FA settings and/or turn it off. Some sellers have reported not receiving codes before. Maybe you would need to change the method you get the codes, assuming this isn't just a temporary issue?
I signed up for 2FA well over a year ago & the first thing after turning it on, Etsy gave a list of backup codes to copy. That would've caused me to turn it off too if I didn't get backup codes. I'm not sure why you wouldn't have been given codes too??
I did not get back up codes for this particular shop, I can not get into two of my shops. I need to contact Etsy but they will not allow me to without a code from them that I cannot receive. I have four shops, what the heck?
@RodScottHardware:"I can get into my shop via my phone but not my laptop, makes no sense." Each device is evaluated separately as to when two factor authorization will be required.
I just tried to reach Etsy support through email, they wanted me to confirm and relay the problem but when I went to push the SEND button, I couldn't send, it is frozen. Come on, what is going on. I need to get into my shops.
