Etsy's chat with us bottom doesn't work

[Feayasupply]

Hi everyone! I am facing a little problem with updating my taxpayer ID, I have verified the ID but the site just never get refreshed. And now Etsy put my shop into vacation mode and send me an E-mail saying that I can contact their online staff, when I click the buttom, the page stuck in the last conversation for the same problem and I can send messages out but no one answer. Has anyone else dealt with this? Any tips on how to resolve it would be greatly appreciated!

[PearlItaly]

I wrote a request to support, I was told that the issue is technical and I will be replied to the mail about its solution. since then, 17 days have passed, no one has replied to my mail, and now when I write a request in chat my messages are sent, but no one responds to them... neither from the app nor from the website

[Feayasupply]

It seems that I met the same problem, so I will just wait and see. Now 8 days passed since my first message.

[FabioMcMustache · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.