Etsy put Sold Out listing in Inactive folder

[MissPussinBoots]

A listing sold out on June 26, 2024 - I shipped on July 1, 2024 (within my processing window), and the item is still in transit.

The listing status did not automatically change to 'Sold Out' - it is in the 'Inactive' tab.

The listing stats are: ALL TIME, 2 Sales, 12 Renewals, Expires July 4, 2024 (I don't do auto-renewals)

This happened to me once last year, but now it happened again.

There was nothing unusual about the listing or the purchase.

Any thoughts or suggestions to fix it? I don't want to just delete the inactive listing and lose the sales stats/data.

[DOKOcreations]

On the page of inactive listings, select that item using the checkbox, then use the drop-down menu under the gear icon for that item to select “Activate” (if it hasn’t expired), or “Renew” (if it has expired). I often deactivate listings temporarily, and this always gets them back.

[MissPussinBoots]

When I try to reactivate the listing, etsy wants to charge me $0.20 to activate AND renew, even though it doesn't expire until tomorrow. 

I don't want to renew the listing since I don't have any more to sell.

[NoFrogsAllowed]

If you want to renew it you can renew it from the inactive file or since it doesn't expire until tomorrow, reactivate it.  Then it will probably expire as normal on the 4th or it could possibly go into sold out where it belongs.  This IS Glitsy, so hard to predict.

[MissPussinBoots]

I will wait and see if it moves to Sold Out when it expires. The listing this happened to last year is still inactive even though it expired... Glitsy is right, lol

At this point, it seems to be just another random glitch that won't be fixed or addressed since it doesn't change Etsy's bottom line (big sigh)

[GlassyFields]

Etsy would charge you 20 cents if it was in the sold out folder.

The 20 cents pays for 4 months or UNTIL the listing sells. Then you have to pay up again if you want it to be active.

I've had things go to the wrong folder occasionally. Blip of some sort I guess. But as long as the listing is somewhere. I can revive it.

[MissPussinBoots]

@GlassyFields Right, but the listing hasn't expired yet, so I should not be charged to Activate it.

I don't want to Renew the listing. The item is Sold Out, so I want it in the Sold Out folder. For some reason, Etsy put it in the Inactive folder.

To my knowledge, sellers cannot move listings from the Inactive folder to the Sold Out folder. We can only make a listing 'live' via Activate or Renew.

I asked the question hoping maybe another seller found a way to fix the glitch.

Did any of your listings in the wrong folders find their way to the right one?

[GlassyFields]

If the listing sold, it should have gone to the sold folder. To reuse it costs 20 cents. If it incorrectly went to the inactive folder, to reactivate it costs 20 cents.

Selling resets the listing clock. It requires 20 cents to be reincarnated again.

Now if it went to the inactive folder with a future date, you should be able to edit and publish it w/o paying a renewal fee ... that would actually be a freebie.

By the way, I deactivate listings for various reasons and then forget to select edit ... I select copy and get charged 20 cents. My inactive listing is still there so if I have something else to list I can use it for that.

[MissPussinBoots]

I've had 3 more SOLD OUT listings go to 'Inactive' status instead of 'sold out' status.

It is screwing up the Integration with my GoDaddy store.

I cannot find any rhyme or reason.

3 of my last 7 orders are showing Inactive instead of Sold Out.

Is anyone else experiencing this???

[FindItInTheAttic]

I am having the same issues! Started mid August and has messed with the integration to my website as well. I have been holding off thinking it will self correct. Like you, I am not interested in reactivating the 49 listings to change the expiration date from Auto to a Fixed date and then put them back in inactive as I am unsure they will ever get to the Sold Status that way. Wondering what is the solution? 

[MissPussinBoots]

I've now got 32 listings incorrectly in the Inactive folder. This is getting out of hand (eye roll).

Etsy is uncommunicative on the matter. My help requests go unanswered, or offer canned responses that are completely unrelated and unhelpful.

The only 'common factor' is most of the listings have (or had at some point) the Personalization option or Variations.