Etsy dashboard won't let me press submit button to upload ID documents after I made my first sale

[UndergroundMermaid]

Yeah, I made my first Etsy sale.  Etsy notified me that my shop was put on holiday mode and that I needed to provide document ID or else my shop would be closed.  I followed the steps to uploaded my ID documents into the dashboard and Etsy won't allow me to press the submit button.  I have contacted Etsy support but no response received.  I emailed them a screen recording of the issue and still no response.  This is disheartening, Etsy took their commission on my first sale and now Etsy won't even verify my ID documents so I can receive payment for my first sale and then Etsy has the right to automatically close my shop after a certain number of days if my ID documents are not verified.  This is ridiculous.  ETSY PLEASE VERIFY MY ID DOCUMENTS

[BagmakerSupply]

@UndergroundMermaid    This is a seller peer to peer forum, not a way to contact Etsy, if that is your hope (although Etsy does sometimes post here). Are you trying to do this using an Etsy app or via browser (it makes a difference as to possible causes and potential solutions, otherwise we have to guess)? You might try a (different) browser.

[UndergroundMermaid]

Hi BagmakerSupply, already contacted Etsy support.  Posted here out of frustration as I have had no response from Etsy.  Any suggestions on how to get Etsy to resolve the dashboard issue of glitch in their submit button after uploading ID documents

[fairycraftbyaramai]

i currently have the same problem ......  it's really stressing me out ‍ 

did you find a solution yet???   i can't even contact etsy support as when i go on the help topics, it just keeps me in a loop somehow......   

would be really  grateful to get some help with this....

[RobbiesVault]

so i guess this will happen to me as well? as im yet to make a sale i guess i know what to expect from them anytime , not good

[MoeBetterFarms]

THE SAME THING HAPPENED TO ME. DID YOU GET RESOLUTION

[fairycraftbyaramai]

no i didn't.......

i gave up after a few weeks of trying and switched to shopify now .....

[JollyDollsYT]

It happened to me. After first sale they asked for ID upload, immediately put my shop on vacation and blocked the function  of uploading ID. So I can’t technically click ‚upload’. I have contacted support, but no response. Does anyone know how to resolve this? 

[ArtDollsbyJD]

How to Update Your Legal Name and Taxpayer Information – Etsy Help

[Cosmoslovers]

Hello just change the type of the files if it was JPD you can use a pdf containing images or creat a doc