Etsy Labels CN23 Form Printing instead of CN22

[LovesVintage43]

Last night I was getting a huge CN23 label generating which didn't fit onto my labels printing with shipping for an overseas order instead of a CN22 which is the correct label for the item's value. 

I reported it to live chat straight away and was told it's a known issue and they were working on a fix. I was told I'd get an email when it was working again but I've had nothing, chat's not working at the moment and I need to print out some labels.

@thatregina I noticed you had helped on a previous thread, any info?

Thanks 

[CraftyCornishMaids]

you can use a cn23 for lower value items, it's not an issue for posting/customs etc

[LovesVintage43]

@CraftyCornishMaids no, I can't use it, as I've said it's printing it really huge and it doesn't fit on the label plus it's the wrong way around.

[CraftyCornishMaids]

You can resize and rotate

[LovesVintage43]

@CraftyCornishMaids it's already sized for printing automatically to my label printer. 

[LovesVintage43 · Accepted solution]

***PLEASED TO SAY THIS ISSUE HAS NOW BEEN RESOLVED, I DIDN'T HEAR ANYTHING BACK FROM ETSY AS PROMISED, HOWEVER I HAVE SUCESSFULLY PRINTED MY LABELS NOW WITH THE CORRECT CUSTOMS FORM***

[thatregina · Accepted solution]

Thank you for your report, @LovesVintage43! This has been escalated for you, but I am glad to see you've had resolution in the meantime. I'll close this up with my best wishes, as always.