Does anyone have a link to Etsy chat ?
There are only other sellers here.
Try requesting a call back
Could you please send me a link to their chat as well?
The chat link never worked for some reason, maybe because we have the live chat bubble in the dashboard.
Here is a link to email them
You went from selling digital downloads 3 - 5 euros to selling a pearl hairclip for 169 euros, this may have set alarm bells off with Etsy.
You will have to appeal and explain everything and show your process of making the item in the new listings.
Or someone hacked your shop and started putting cheap digital listings up