Etsy CHAT

[BluebellEnterprises]

Etsy CHAT is advertised as available 24/7. I can't access it and Etsy HELP is not at all helpful.

Is there any way access is possible with a HUMAN to help resolve difficulties regarding adding tracking details  AFTER confirming order is complete?

Any help will be very much appreciated.

[LAKEandFELLart]

Etsy support is pretty poor , even if you manage to get a reply you tend to get canned responses and have to keep digging through to I need more help . So it can take some time to get answers thats if you even get one . You may be better to just ask here 

[LynnsLittleShop]

Here's the help article on adding tracking:

How to Add Tracking and Complete an Order – Etsy Help

[EnergyPeace · Accepted solution]

24/7? Never heard of that one before. I have a chat box right in the lower right corner on my dashboard and they respond within a minute.

If you click around on the buttons on that order you will find "Add tracking".

[Antike]

What happened to Chat button??? it is disappeared during conversation.....  

[BagmakerSupply]

@BluebellEnterprises: There is a limited window (three days I believe) to edit the tracking information after you have marked the order complete.

[BluebellEnterprises]

Thank you. All sorted.

Learning a little every day!