Where did my Star Seller go?! Vacation mode?!

[LoveandRelic]

Hi Everyone, 

Just giving a heads up if this happens to anyone else! I am updating my entire design for my business and need to reshoot a ton of photos. So I put my Shop on vacation mode to do all the work and when I reactivated it, "POOF! just like magic my Star Seller status is completely gone..." I was like wait a minute?!, I just put the Store on vacation, that is it... I have no problems/negative feedback, no bad listings, no returns, NOTHING, that would make my business disqualify. Has anyone had this happen? 

[nineteen27]

the star seller badge is on a time clock and never stops ticking.

how long were you on vacation for?

[LoveandRelic]

I was only on vacation for a day or so... so crazy. I thought something might be wrong here so I had to post. Thanks for your reply.

[PillowDetails]

@LoveandRelic  Wow, I'm sorry that happened, and I can't explain it!  That shouldn't happen.  I was on vaca mode from last week until today, and it didn't affect my SS badges.

Did you just re-open now?  Hopefully, it will update soon.

* And yes, you can deactivate any listings you wish - has nothing to do with the SS program.

[LoveandRelic]

Thank you Pillow Details! I didn't think it should happen either, right before the Holiday shopping season too. I mean it's not the biggest thing in the world, but I was just so disheartened. Maybe it will magically appear again, LOL. 

[TonsOfPaper · Accepted solution]

Hello @LoveandRelic,

We've double-checked the previous review period of your Star Seller and it appears that you didn't meet the requirement for Sales from July 1–September 30, 2022. As a result, the Star Seller badge wasn't received for October. We strongly recommend that you double-check the details of your previous review period. You can do so by going to Shop Manager dashboard > Star Seller dashboard page > Last Review Period.

Please know that aside from the customer-related metrics, you must also meet a minimum of 5 orders and $300 in sales during the 3-month evaluation period to qualify for the Star Seller. More information can be found in this Help Article.

Thank you very much!

[LoveandRelic · Accepted solution]

Thank you Etsy for responding, I had no idea that there was a minimum amount of sales required to qualify. Thanks!