Estimated Delivery Dates are wrong - show date much later than should

[LifetimeCreations]

The estimated delivery date on our orders is being calculated incorrectly.  Has anyone else seen this issue in their shop? 

We currently have our processing time set to custom 2-2 business days.  Our shipping method is set to UPS 2nd Day Air.  I have purposefully made our processing and carrier transit times as precise as possible.  I have had several Etsy support reps re-iterate that the system will calculate it as Purchase date + Processing time + Carrier transit time = Estimated delivery date.   In theory, all of our orders should show the customer that our items will arrive in 4 business days.  

I fully understand how the delivery date should be calculated.  My issue is that in my shop it is being calculated wrong. 

The following is a real example:

Order placed Wednesday 2/14

Processing time 2-2 business days

Needs to ship by Friday 2/16

Shipping method: UPS 2nd Day (2 business days)

Using the Etsy calculation the following should be true.  2/14 +2 Business Days + 2 Business days = 2/20

This order wrongfully shows the Estimated delivery: Feb 21-23

I have also been told times may vary based on historical delivery times we see through carrier tracking data.  There is no way that UPS 2nd Day Air is so late by 2-3 days so often that Etsy needs to extend the delivery date.  I can see in our UPS account that our UPS 2nd Day Air shipments are on time over 99% of the time. 

Any customer who potentially needs that item between 2/20 -2/22 will not place the order.  They will go elsewhere.  We have been a seller since 2011 and have been a star seller every month since the program started.  The wrong delivery date has just started over the past month.  I am 100 % sure that we are losing sales and if this is a widespread issue I am 100% sure that ETSY as a whole is losing sales.  Large layoffs have recently occurred at Etsy. The new Gift Mode and Drew Barrymore will not have any positive impact on Etsy if the customer doesn't see the correct delivery date.   Customers will go to other sites if they can't find items to meet their deadline needs on Etsy. 

Thank you

[CappuccinoLace]

Feb 19th is a US public holiday so not a business day, which is why 2 business days is the 21st. (though I can't explain why it's then 21 to the 23rd).

[LifetimeCreations]

For orders placed today, 2/19 would be a transit day not a processing day.  UPS is not closed on President's Day the same way USPS is. 

[CappuccinoLace]

Yes, but Etsy doesn't "know" that. It has been showing buyers an estimated delivery time with holidays for at least a year now.

Etsy knows Feb 19th is a holiday, Etsy therefore doesn't count it a business day. So 2 days business days processing (thurs/Fri) doesn't count the weekend, or the monday holiday, 2 business days shipping (Tues/Wed) gets the 21st as the first available delivery date.

[SunnytyDE]

Maybe is has to do on how we set the processing times? There is the option to include Saturday and Sunday as processing and also Saturday for shipping. Try turning that on to see if it shows something different? 

[KCNEEDLEPOINTCRAFTS]

I have been having this problem for a few weeks in all 3 of my shops. My vintage shop I have it set as 1-2 days. I got an order last night and just went to print out the label and it says my package may be late! WTH... That's not even 24 hours after purchase!! SMH

[BagmakerSupply]

@KCNEEDLEPOINTCRAFTS: Based on other posts in this forum, this seems to be a glitch which shows a warning in error, but only to those purchasing their labels on Etsy.

[RootBotanical]

This is still occurring and as one poster commented, this is not just a glitch on the sellers side. The buyer sees the same dayes when they purchase an item.

[Dustin3dprint]

All of my expected delivery dates make no sense. they are literally expected to get it the day before i have to ship it. I guess i will just increase the processing time to make up for Etsy horrible calculations so that the customers have more realistic expectations.

[ModKenneth · Accepted solution]

Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

__

If you have any questions about how the Community Forums work, please read our Community Policies.