Error in Sending Messages to Customers

[AlluringLoveJewelry]

Hello Dear Community,I tried to send thank you messages to my customers as a seller, after sending about 13 different people,it said like this                                               

 "AN ERROR HAS OCCURED(SERVER ERROR),PLEASE TRY AGAIN LATER" 

What is it about ? Is it a wrong thing that I don't know about..Can you inform me about this please,thank you.

[ChristmasIsLove · Accepted solution]

It sounds like you may have been blocked for sending too many messages, except that a server error can be a problem with your device or ISP as well. Why are you sending separate thank you messages when you thank buyers when they purchase? Sending unsolicited messages to buyers or other users constitutes spamming. You can be temporarily blocked for sending by Etsy when too many messages, because they look like spamming.

[AlluringLoveJewelry]

Hello.I think sending messages to customers is a good idea about customer service.That's why I sent..But I don't know its a bad thing in etsy..There are no warnings about this situation.If I know its wrong I wouldn't send any of them..How can I activate it ? because some messages about cargos and important things.I think etsy should warn all the sellers not to send these type of messages.My store is new and I don't know this issue.

[AlluringLoveJewelry]

Also thank you very much for your respond..So How can I solve this ? Can you inform me about this,its very important to send informative issues.Thank You.

[CuriosAnCollectibles · Accepted solution]

I guess the system is seeing you as spamming buyers or other sellers. 

[AlluringLoveJewelry]

Maybe its like so.but only today I sent many messages..It says my messaging is temporarily disabled,how long does it take to activate my messaging ?

[nguhpjyhih0bo0e5 · Accepted solution]

Hello! Please avoid starting multiple threads on the same or very similar topic, as this can cause confusion for other members. I've gone ahead and closed the corresponding duplicate threads. I see that you have already gotten in contact with our support team with regard to this issue, so please hold on while your case is reviewed. Moving forward, our team will handle this matter directly with you, so I'll close up this thread

Thank you!