Entered Shipping information, but star seller shows I did not......

Jump to solution

Hi, I entered the shipping information when I was completing the order.  I entered it correctly, as I doubled checked. I use pirate ship and not Etsy shipping labels. The following morning I went to the listing in completed orders and clicked the tracking link, and it was scanned and on its way to the destination.   To my surprise, when I checked my star seller information it states that I'm missing the shipping information.  I am not!  My funds are also being held in reserve after the item was shipped, I was not late.  I shipped it less than 12 hours from when my buyer purchased it.  My shipping profile states 1-3 business days.  What gives!  I could really use the money and now a large portion is stuck in reserves since I'm a newish seller and had an influx of sales in a short period of time.  

Translate to English There was a problem fetching the translation.
0 Likes
1 Solution

Accepted Solutions

Re: Entered Shipping information, but star seller shows I did not......

Jump to solution
1 Like
Reply
Loading...
4 Replies

Re: Entered Shipping information, but star seller shows I did not......

Jump to solution

Sadly, the forum is full of posts that describe the same or similar problem that you're having.

It's some kind of glitch that Etsy is unable/unwilling to fix, at least that's what it looks like.

The fact that some sellers are now being placed on a payment reserve because of this is, to put it mildly, very disturbing.

Translate to English There was a problem fetching the translation.
3 Likes
Reply
Loading...

Re: Entered Shipping information, but star seller shows I did not......

Jump to solution

Seriously, Etsy needs to either pick a thread & pin it to the top of the Shipping &/or Technical Forum so that these threads don't keep multiplying like rabbits - or - they can start & pin one of their own thread in each of those forums. 

It seems their older "fix" hasn't worked. Thankfully not all shops are having their Star data affected.
Some shops have had reserves placed on their shop's payment account. In the case of the OP, while they have accepted Etsy's decision to start them off on a payment reserve since they're a new shop, it appears that due to Etsy's inability to fix an issue they are not receiving funds that would have been previously released since package tracking was working.

@TheNomadicNeedler  - You can try and contact Etsy - if you're lucky you may get to Chat. Then even luckier if you get a Chat person who is willing to update your delivered orders. (Apparently they can't do orders still in transit)
Have the info on the delivered orders handy.
Then treat any payment reserves as a separate issue if you contact Etsy on the funds not being released. Yes, it's all because of the same "glitch" but it's said each issue is handled by different departments.

Translate to English There was a problem fetching the translation.
3 Likes
Reply
Loading...

Re: Entered Shipping information, but star seller shows I did not......

Jump to solution

I agree! And I have. Day 4 no and still no response to my email. 

Translate to English There was a problem fetching the translation.
0 Likes

Re: Entered Shipping information, but star seller shows I did not......

Jump to solution
1 Like
Reply
Loading...
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.