Email to support?

[BluebirdSingular]

Hi!

I've read similar threads where many of you can't reach/get an answer from the Etsy support chat. I am in this position too. Kind souls shared a link to a callback service - problem for me is that I'm not in one of the countries where that's available. I have tried from desktop, mobile, loging in/out etc.

Hence - does anyone have an email adress for support errands?

This would be greatly appreciated!

Amelie

[NanaLetha]

Contact support from your shop dashboard 

[BluebirdSingular]

Thank you for your reply. That is what I am doing, witout success.

[vintageNCtreasures]

Etsy does not publish an email anywhere.

Contact Etsy through your shop manager page > Help > contact us.

[BluebirdSingular]

Thank you for your reply. That is what I am doing, witout success - in the chat, they don’t answer. It’s some sort of bug that has been discussed in other threads. My additional issue is that I can’t request a callback (that was the answer to that thread), since it’s not available in my country.

[FabioMcMustache · Accepted solution]

Sorry to hear you’re having trouble! Etsy offers support to sellers over chat, email, and phone through our Help Center. You can file a support request from there, or click ‘I Still Need Help’ if none of the options apply to your situation.  

How to Contact Etsy Support offers more information about connecting with an Etsy Support advisor when needed.

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly. Thank you!