billing question fees

[JeanneArtHeart]

I keep on getting error messages that my account is suspended. and I owe a bill amount is says the card doesn't go through. The card is valid and I pay all the time. How does this get resolved.

[NanaLetha]

Your shop is not suspended 

[VintageRescueSquad]

Are you sure these are real messages from etsy? It could be a scam. Is it an alert on your dashboard? Then yes. Is it in the "from etsy" section of your inbox? Then yes. If it was an email or a message NOT in the "from etsy" folder, then it's most likely a scam.

[BagmakerSupply]

@JeanneArtHeart: You can always check if your shop is suspended by going to your shop home page. If it is, none of your listings will be available and they will be replaced by a message put up by Etsy. As others have mentioned, you no doubt received a scam attempt. Real messages from Etsy are now going into their own section (labeled as "From Etsy") on your Messages page when using a browser or have a colored blurb of text on the Message, saying "From Etsy" if using the app https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899