Editing a message

[QuiltDesignNW]

When I respond to a customer's message, I sometimes want to reword the response before sending it out. I place the cursor next to the word/test that I want to change and type. Lately, only the first letter of the change goes in the current cursor position then the cursor jumps to the end of my response where the rest of the change appears. This is very annoying. Anyone else have this problem?

[Printsinspired]

Others having the same issue regardless of browser.  Hope someone reported to Etsy

[JJewellerySuppliesUK]

That happened to me today - very frustrating!  It would only accept one letter at a time where I wanted to amend it.  I deleted it and started again.  It is hopefully just a fleeting glitch and not something we will have to get used to. 

[myclearstamps]

That happened to me too.  I had to cut it and correct it in word and then paste in back.  One good thing,  I just got my shop advisor saying I can contact etsy support. 

Looking for support?

We’re here to help. You can chat or request a phone call from our team of seller support experts."

 I am not sure if this was from me trying to contact them about 2 weeks ago.  I will have to remember what I needed lol

[ChillwolfArt]

@myclearstamps  and others having this issue.

Some are seeing this "Looking for Support" in their Shop Manager (I don't have it in mine, but it doesn't matter).

What does matter, it is something which has been rolled out and is glitchy, ineffective, sorry to say.  See this Thread:

https://community.etsy.com/t5/Technical-Issues/Looking-for-support/m-p/138915986#M710431

[myclearstamps]

I used the support button it did not have chat but email.  I was not hopeful, but to my pleasant surprise Etsy did respond and they had me go to the notifications for support where someone answered within 24 hours.  Good job Etsy.  So they know about the problem and said they are working on it.

[LumberLovin]

Having the same issue as well, very frustrating:/

[DejaVuDecors]

This has been a problem for me since yesterday. I am currently responding to Etsy support rn telling them that this is a site wide issue. Hopefully they fix it ASAP!

[ChillwolfArt]

In the following Thread, a Seller posted they Chatted w/Etsy, who said they were looking into it (this was 9 hrs. ago).

https://community.etsy.com/t5/Technical-Issues/Trouble-with-messages/m-p/138915293#M710389

[ArtDollsbyJD]

They said it has been fixed but it hasn't.  Least not on my end.  I just work with it annoying as it is.