" please enter your e-mail for complete the shopping" I have got message's like this, lots of time from the buyers, what's wrong my shop?
They are scams, scammers are targeting new shops,
mark them as spam, and ignore them, do not give any information
SCAM SCAM SCAM. When you enter your email, you magically get a FAKE email asking for your payment information. They then take your money. Do not engage at all.
That is not how etsy works, or how you will be notified of a sale.
Read these :
New “From Etsy” section in Messages - Welcome to the Etsy Community
Solved: How to Spot a Scam - No a Buyer Doesn't Need Your ... - Welcome to the Etsy Community
Protect Your Account From Scammers - Welcome to the Etsy Community
Remember, Etsy already have your email and financial information, so you don't need to enter it again anywhere
If you have a genuine sale, it will appear on your Dashboard
Yesterday, I reported such a fraudulent message to Etsy support. They took immediate action and have removed the scammer's profile.