Dreadful customer service - shop in Holiday Mode

[FloraandFaunaByKatie]

I have been trying to set up a shop but am having a nightmare.  They have asked for my government ID to be uploaded again, which I have now done.  However they have not activated my shop but have also asked for a utility bill - again uploaded.  This was over three weeks ago and after a flurry of requests - all of which I responded to - they have gone 'dark' on me and are refusing to answer any communications - either emails or using their support forms.  I now have orders backing up that cannot be fulfilled. I am sent email after email but they ignore them.  The support forum threads (after an initial inane supply wishing me a happy day etc  ) then get ignored and eventually marked as 'resolved' and closed.

There is no way of contacting them. They ignore everything.  There is no chat function.  It is a total disgrace.  Has anyone else had similar issues?  What can one do try and get some sort of response from these people? 

[MyOverstuffedAttic]

I wish that I could help you. I am trying my best to understand why they would need a utility bill. Anyone?

Good luck to you. Hopefully, someone from Etsy will see this and forwards it in order to get help for you as sometimes happens here.

[CraftyCornishMaids]

the utility bill has name and address, so something won't be matching somewhere

is your name the same everywhere

so if you are Jane Susan Smith in one place, it is not Jane S. Smith in another

all have to match....

Legal and tax information name
your finances payment setting , address, taxpayer address
the name on your bank account
your name on hmrc UTR
name on government ID

same with addresses, are they all the dame everywhere, including bank account, utr etc

did you put your DOB the correct format, etsy has it the USA way.... month, day, year

....

you have one sale, if you can't send it off for any reason, cancel it, and put your shop on vacation until it is sorted out.
before you cancel, make sure you have a valid card in the billing section.

[OmasFabricStash]

I thought about opening back up but it’s impossible for me now. Driver’s license says Kathrine, military id says Kit, and I have had my name show up as Kathrine, Katherine, and Kit on Social Security. That’s not even considering the Elizabeth, or E or blank for my middle name. I forget what it was on but instead of Kit  E they put Kite for my first name. 
What do you think? Should I go for it?  
Oh, and I wanted my dog’s name on my new return address labels that I had done the same time as my checks. My dog, Heidi, is now on my bank account, well on the checks at least. 

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.