LanaLuckyFinds
Conversation Maker

Does anyone else have a problem with listing editing?

I create new listings by copying the existing or sold-out listings in the same categories and then changing the pieces of information that are different. It saves me much time. As of yesterday, I can't make changes in attributes (year, colors, style, tags, shipping, materials). The edit button is inactive. The publish button also becomes inactive once I click on any of the attributes to change. The only things I can change are photos, title, description, and price. I use Firefox. Is it a technical issue or a new Etsy feature? Does anyone else have this problem?

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SugarTaffySoap
Conversation Maker

Re: Does anyone else have a problem with listing editing?

@LanaLuckyFinds  I just posted about not being able to create a New Listing. 

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LanaLuckyFinds
Conversation Maker

Re: Does anyone else have a problem with listing editing?

I think we were typing at the same time. So, it looks like it's a technical issue. I hope Etsy will resolve it sooner. I planned to list today.

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LanaLuckyFinds
Conversation Maker

Re: Does anyone else have a problem with listing editing?

I have just reported this issue via chat. Hopefully, they'll resolve it soon.

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SugarTaffySoap
Conversation Maker

Re: Does anyone else have a problem with listing editing?

@LanaLuckyFinds  I'm trying to find out if other sellers can't list new items to see if it's a site-wide problem. Unfortunately, no one is responding to my post. I sent screenshots to chat and troubleshooting efforts didn't solve the problem. 

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LanaLuckyFinds
Conversation Maker

Re: Does anyone else have a problem with listing editing?

The agent I spoke to said that she'd report the issue to the proper team. I don't think the issue will be resolved today. It's a technical problem that needs IT engineers' attention. I suspect the chat agents can't resolve it. 

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