I need technical assistance because when I try to edit a listing from my desktop computer,
the display becomes distorted.
As shown in the screenshot. Please help. Thank you for your attention.
Hello!
Thank you for bringing this to our attention. We’re investigating the issue, and we’ll share an update as soon as we have more information.
We appreciate your patience while we work to resolve this!
Update: We appreciate everyone who took the time to report this. We identified the issue and resolved it. The listing editor should be back to normal.
In case you’re still experiencing issues, please reach out to us directly here.
Thanks!
Same thing here.
Ditto, tried 3 different browsers
Yes, my listing images are all elongated and misshaped. We need this fixed immediately.
Oh wow, I just tried and something is very wrong. GIANT listing photos that obliterate everything else and don't even show the photo correcly.
Never mind my previous post about ruling out computer issues first.
I think this is an Etsy problem not an OP problem. It's happening to too many of us for clearing cookies to be a thing that works, IMO.
I think @Pixelias meant to contact etsy directly but I am piggybacking on this message because I am having the same problem with extreme distortion on the desk top. I am using firefox and I think my listings look normal in shop view but they are too distorted to work with in the edit view...
Having the same issue, I can't edit images as they are huge on the screen and overlapping.
Having the same issues here as well.
I'm having the same issue.
Same issue here with new listings and renewing old ones.
Our images appeared too large.
Same here on desktop using Chrome.
Same issue here too! First photo is oversized in the edit view, covers the whole page.
Edited to add: desktop, WIN10, Chrome
Moderators - please can you escalate this ASAP - thanks.
I can edit on my phone but not laptop. It seems to be more than just one person, so not a desktop issue. IMO
Same problem
same here, the image section is blown up.
Same! Photos are distorted when editing on my desktop.
Me too. Giant listing photos. I list by copying and editing existing / sold listings of similar items but it isn't possible to do that at the moment as I can't delete the old photos and put new ones in.
same problem
Thank you, everyone. I’ve already contacted Etsy Support and will wait to see how they resolve it.
same here, images so big they can probably be seen from space
LOL
I have the same issue of huge, overlapping images. I have tried creating a new listing, and copying an existing listing. Both attempts gave the same result.