Display Error When Editing Listing on Desktop

[#1]

I need technical assistance because when I try to edit a listing from my desktop computer,

the display becomes distorted.
As shown in the screenshot. Please help. Thank you for your attention.

[JCShoppingProductos]

For everyone using Printify:
Upload your pictures to Printify and republish. A temporary solution.

[vintagesouthwest]

Thanks, but for the amount Etsy charges we should expect better.

[WriteItDownBooks]

Same issue. Images are elongated and distorted using desktop browser. Only am able to upload on mobile which is not preferred.

[diefeinepapeterie]

nothing works anymore

[GlitteramaCrafts]

Me too!  One of my photos was so big it almost punched me in the face.............

[ThisandThatCapeCod]

same here All the photos are wonky on Safari and Firefox.

[VibrantVintagePrints]

Same here

[CldesignsBoutique]

Same here too, thanks for reporting!

[RoadCutGems]

Hi Everyone,

Just to add to the numbers. I am having the same problem with the photos. Tried Firefox and Chrome and the same thing happens. Reported it to support. Waiting for response. That is like Samuel Beckett's  "Waiting for Godot"!

Bill

[DandACards]

Just adding another "same" to the list

[Chrysalism]

Same problem here

[hippierevivalupcycle]

Same here and unable to really view pictures!
Disappointing in etsy these days.

[colorZen]

same here

[RuncornWax]

Same from the UK. Chrome.   I assume though it is absolutely fine for customers viewing our shops though which is the most important part!

Hopefully they fix it soon

[LesjaKrieAtelier]

same here

[ModJose · Accepted solution]

Hello!

Thank you for bringing this to our attention. We’re investigating the issue, and we’ll share an update as soon as we have more information.

We appreciate your patience while we work to resolve this!

[Vintage55]

Same thing here, trying to update photos and the photos on my listing are huge and distorted., unable to work on my shop. 

[CldesignsBoutique]

Thank you for your attention to this.  

[SunnyDayStyle]

Same problem here.  Photos and videos when in listing edit mode are all garbled

[FiregypsyVintage]

Yes this is happening on desktop only, I noticed it with latest ISO update, for me.

Images are completely enlarged and stacked on top of one another.

[TheGoldGator]

Same

[LoveDoveTrading]

Same issue here. Tried 3 browsers and 3 different laptops. Anyone have a fix for this?  I really need to be working on my listings. 

[SouthernGloryGoodsCo]

Same! I drop new items every Monday night at a specific time. Got one listing done at 9a.m. then it all went to heck. I've tried multiple browsers, clearing cache & cookies, rebooting router, rebooting computer. Hopped on here to see it's on their end. Hope it's fixed soon! I went ahead & drafted all my listings so all I have to do is just edit photos...

[DawnChorusPrints]

Same issue here. Seems to be a frontend CSS/JavaScript update gone wrong or perhaps server side cache. Will hopefully be fixed soon. It is reassuring to know it is not just me!

[DustyDogsWorkshop]

Good job, Etsy...