Difficoltà purchasing

[CPBArte]

several users write to me asking for help. it seems they have difficulty purchasing on the platform. are they real or spam?

[DesertChains]

Likely scam attempts. New sellers get a lot of similar messages, and they are scams.

[mommawhazelsquilts]

If they are asking you to leave Etsy (by clicking on a link) it's spam.

New sellers are targeted by crooks wanting to extract the seller's money from them.

[JJewellerySuppliesUK]

These are scams!!  They target new shops.

Mark the messages as spam.

[ModKenneth · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Mark as Spam.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.