Order

[WeveColor]

Hello everyone, why when I publish a new announcement shortly after, I get a message from an alleged customer with an error written and do I have to confirm the order?

[mommawhazelsquilts]

Look at your shop.  You have no sales.

You don't have to confirm the order.  It's a scam - don't click on any links, don't give out your email or any financial information.

There is no error - it's a scam attempt aimed at separating you from your money.

[ModAngie · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Mark as Spam.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.

[VintageRescueSquad]

When you get a real order, you will see it on your dashboard under "Orders & Shipping"

[WeveColor]

Thank you very much